Use the form to add information about your issue, search for solutions to previous issues, or attach logs or related files.įor general product issues, go to Support > Ask for Customer Support > Call technical support.įor questions before you buy EOP, or questions about billing and subscriptions, go to Support > Ask for Customer Support > Call billing and subscription support. Go to Support > Ask for Customer Support > New Service Request Log in to the Microsoft 365 admin center. This service helps ensure that customers can resolve issues quickly and simplifies the task of managing support for different components of an IT infrastructure.įor more information about how Premier Support can help your organization maximize value from your IT investments, see Premier Support for Partners. Premier Support for Microsoft Online Services extends the Premier Support framework beyond on-premises products to online services, providing you with a unified support experience across all products and services. This allows you to receive access to all processes and resources available to Premier Support customers, such as a Premier Technical Account Manager (TAM) and case submission. If you are an EOP customer and also have a Microsoft Premier Support contract, you can get support through the normal Microsoft Premier Support channels. Support for Microsoft Premier Support Subscribers
Premier Support subscribers have extra support options. You can get help from Microsoft by starting a new service request within the Microsoft 365 admin center or by calling on the phone.
Mail flow troubleshooter Assisted support from Microsoft Microsoft Support and Recovery Assistant (SaRA) Product Overview for Exchange Online ProtectionĬontact support for business products - Admin Help You might be able to find more help on your own by using the tools, forums, and community sites listed here. For more information about the service health area, see Service health and continuity. We recommend that you read and act on any items as appropriate. If you're affected by a service-wide event, then you should see a communication alert (typically accompanied by a bell icon).
The Microsoft 365 admin center also provides information about known issues and expected resolutions. Also, the service health section shows the current status of your services, details about disruptions and outages, and lists planned maintenance times. Upon logging in, the Microsoft 365 admin center provides information about the status of your organization's services. Microsoft provides help for EOP in a variety of places and methods including self-support and assisted-support. In Microsoft 365 organizations with mailboxes in Exchange Online or standalone Exchange Online Protection (EOP) organizations without Exchange Online mailboxes, the technical support resources listed in this article will help you find answers if you are having difficulty with EOP. Microsoft Defender for Office 365 plan 1 and plan 2.Want to experience Microsoft 365 Defender? Learn more about how you can evaluate and pilot Microsoft 365 Defender.
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